SUPPORT

TECHNICAL INQUIRIES

Our site works on all of the most popular devices. We work on everything from smartphones to tablets to eReaders to laptops to PCs. Regardless of whether you use an Apple product, Android device, or desktop computer, you can access our content. We are also mobile-friendly so you can access content wherever you are and enjoy a subscription on the go!

Use our contact form for the support team. Let us know what problems you are experiencing and our support staff will look into the matter and respond to your inquiry.

First, you must download Adobe Digital Editions so you can read from our library. It can be downloaded here.

Our content is fully dynamic, so it is compatible with all of the leading devices. Regardless of whether you are wanting to listen to music or audiobooks, or read books, you can enjoy our content with any Android device, iOS device, or computer.

If you are having any kinds of content issues with our site, contact our support staff. Specify the content you are accessing, the device you are using, and describe the issues in detail. We will resolve the matter for you.

We recommend having the most up-to-date version of Internet Explorer, Google Chrome, Firefox, Safari or Opera. Others may work too though!

That's what we're here for. Please contact our support staff with as much detail as possible and they will get back to you as soon as they can - normally within 24 hours.

BILLING AND MEMBERSHIP

Call support using our toll-free number 1-866-765-7893 or simply fill out the online form by Clicking Here.

Reason for refunds:

i) We will refund you if you had technical problems using our service, if we billed you when we should not have or there was fraud involved.
ii) If we do not deliver what you expected you might be eligible for a refund.

If you need further help, call toll-free 1-866-765-7893 to speak to our support department. *Note that a full account of our Refund Policy can be found in our Terms of Service.

Status of the refund:

A confirmation message will be sent out within 24 hours when the refund has been processed. It should take no more than 7 days for the refund to appear in your account. If you need further help call our toll-free number 1-866-765-7893 to speak to our support department.

Contact requests@bookvus.com with your request and we will make it a priority.

Yes! Bookvus works as long as you have an internet connection and we do not restrict the number of devices you can use.

The confirmation email should appear in your inbox within 24 hours. But it might be found in the spam folder. Please ask the support staff for further help.

If you want help quickly, we recommend that you call our toll-free number 1-866-765-7893. Or write to us at support@bookvus.com.